Do you have questions about the survey?
Check www.tellmaryland.org for the most recent information on the survey initiative.

How long is the survey?
In most cases, the survey can be completed in 30 minutes.

Can I start the survey and come back to it?
In order to protect the confidentiality of your answers, the survey cannot be stopped and saved. Be sure to allow enough time to complete it before you begin.

Do I have to take the survey while I am at school?
No, you can take the survey from any computer that has an internet connection - at home, at school or at any other location. To keep your answers confidential, close the browser once you have submitted the survey.

I received an error message when I tried to enter my code. What do I do now?
Each access code is unique and can only be used once. When a code is entered, it is placed on hold so that the respondent can complete the survey. Make sure you only click the access the survey button once after the access code is entered. The survey may take a few moments to load.  If you continue to have difficulty, please contact the help desk by March 25.

I entered my access code but cannot view the survey. What do I do now?
If you have difficulty viewing the survey after your access code has been accepted, try to access the survey on another computer. You will need to wait one hour after the initial code entry before you will be able to access the survey again. A high speed connection will work best, and sometimes the internet options on a computer will not allow you to view the survey. If you try on another computer and continue to have trouble, please contact the help desk by March 25.

Additional Tips & Tricks

• A high speed connection is best for viewing and taking the survey.
• Your browser window should be maximized for best results.

If you have limited experience with electronic surveys, please read the following helpful hints.

When the survey begins, at the bottom of each page you will see the following buttons:

Back - Takes you back one page within the survey. Remember to use this button instead of the back button on your browser's toolbar to navigate the survey.

Next - Moves you forward one page within the survey. Please note that slight delays may occur as individual computers and browsers may load pages of the survey at different rates.

Submit - This button appears on the last page of the survey. You must submit your responses for them to be included in the database.

Please use these buttons instead of the back and forward buttons on your Internet browser.